Title: Clinical Supervisor/Float

Position Summary:

This position performs a variety of essential job duties including but not limited to working directly with providers to ensure all patients receive care according to the provider’s instructions; delivering excellent service by assisting patients over the phone and in person with any inquiries; and providing clinical back up support to the Clinical Manager/Population Health Nurse according to established Matagorda Medical Group protocol. This position will also assist in promoting an effective team-based partnership between patients, families and providers to coordinate the care and health management of our patient population. This is a working supervisor position and will require the lead to float as needed to cover other areas.

Position Responsibilities:
• Support Clinical Manager with schedules and assigns clinical staff and ensures adequate coverage at all times.
• Supports Clinical Manager with adequate training for new and existing clinical staff; determines acceptable timeframe to remediate gaps in necessary knowledge and skills.
• Offers useful development feedback for clinical staff; confronts known issues and develops plan with Executive Director to address resolve performance issues. Counsels personnel as needed and completes appropriate documentation for employee files.
• Conducts routine surveillance of clinical staff to ensure quality patient care and physician support.
• Assists clinical staff in analyzing and resolving complex problems and implementation of new and established clinical policies and procedures.
• Supports the Clinical Manager with enforcement of the RHC rules and regulations.
• Supports the Clinical Manager with TVFC rules and regulations.
• Supports the Clinical Manager with development and implementation of clinical skills check-off.
• Orders and obtains needed medical supplies and equipment and ensures all items are dispersed accordingly.
• Uses the utmost tact and diplomacy while interacting with patients and staff to ensure excellent patient care and satisfaction. Exercises problem-solving and conflict resolution skills when handling complaints regarding clinical staff and refers to appropriate designated personnel as needed.
• Adheres to confidentiality and privacy guidelines in accordance with all Matagorda Medical Group policies and HIPAA requirements to protect patient’s personal and financial information.
• Maintains good relations with patients, staff, and other departments.
• Other related duties assigned as the job requires.

Position Requirements:
• LVN training and certification required. Specialized training or education preferred
• Supervisor or lead experience preferred.
• Three or more years of experience in clinical or community health settings required.
• Highly effective organizational skills; ability to create and maintain accurate records and assess and prioritize multiple request from patients, families, providers, staff and management team.
• Ability to fluently read, write, and speak in English required.
• Proficient in basic clerical skills and communication technology; Electronic Medical Record experience required.
• Ability and willingness to interact with all patients and coworkers in a professional and helpful manner.

Physical Demands:
• Prolonged, extensive, or considerable standing and walking. Lifting, positioning, pushing and /or transferring patients.
• Considerable reaching, stooping, bending, kneeling, and crouching.
• Lifting and/or moving items to 25 pounds.
• Regularly required to talk and hear.

Hours Required: Full time

Reports to: Clinical Manager